Returns Policy
At London & Kent Electrical, we want you to be completely satisfied with your purchase. If you need to return a product, please review our Returns Policy below.
Returns Eligibility:
1.1 Products Eligible for Return:
Most products purchased from London & Kent Electrical are eligible for return, subject to the conditions outlined in this policy.
1.2 Non-Returnable Products:
The following products are non-returnable:
- Items that have been customised, personalised, or made-to-order specifically for you.
- Products classified as intimate or sanitary goods.
- Downloadable software or digital products.
Return Process:
2.1 Initiating a Return:
To initiate a return, please contact our customer support team within [insert number of days] days of receiving your order. You can reach us at [insert customer support contact details]. Please provide your order number and a clear reason for the return.
2.2 Return Authorization:
Once your return request is approved, our customer support team will provide you with a return authorisation number (RMA) and instructions on how to proceed.
2.3 Return Shipping:
You are responsible for arranging and covering the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and insuring the package to ensure safe and timely delivery.
2.4 Return Condition:
The returned product must be in its original condition, unused, and in its original packaging. All accessories, manuals, and accompanying materials should be included.
Refund or Exchange:
3.1 Refund:
Upon receiving and inspecting the returned product, we will process your refund. The refund will be issued in the same form of payment used for the original purchase, excluding any shipping charges. Please note that it may take several business days for the refund to appear in your account.
3.2 Exchange:
If you prefer to exchange the returned product for a different item, please let us know when initiating the return. Our customer support team will assist you with the exchange process, subject to availability.
Damaged or Defective Products:
4.1 Reporting Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately. Provide details and supporting evidence, such as photographs, to expedite the resolution process.
4.2 Return and Replacement:
In the case of a damaged or defective product, we will arrange for the return shipping and provide a replacement at no additional cost to you.
Cancellation Policy:
5.1 Order Cancellation:
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. If the order has already been shipped, you will need to initiate a return following the steps outlined in this policy.
Contact Us:
If you have any questions, concerns, or require assistance regarding our Returns Policy, please contact our customer support team using the following information:
London & Kent Electrical
Address: 369 Woolwich Road, Charlton, SE7 7AJ
Phone: 0208 853 0026
Email: info@lkelec.co.uk
Please note that this Returns Policy applies only to purchases made on the London & Kent Electrical e-commerce website and not to any offline purchases or third-party websites.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Returns Policy.