At London & Kent Electrical, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy outlines how we collect, use, store, and disclose personal information on our e-commerce site. By using our website, you agree to the terms and practices described in this policy.

 

Information We Collect:

1.1 Personal Information:

We may collect personal information, such as your name, email address, phone number, shipping address, and billing information when you place an order or register an account on our website.

 

1.2 Payment Information:

For the purpose of processing payments, we may collect your credit card or other payment details. However, we do not store or have direct access to your payment information. It is handled securely by our trusted third-party payment processors.

 

1.3 Log Files:

When you visit our website, our servers automatically collect certain information, such as your IP address, browser type, operating system, referring/exiting pages, and timestamps. This data is used to analyze trends, administer the site, track user movement, and gather demographic information for aggregate use.

 

1.4 Cookies and Similar Technologies:

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are stored on your device. You can control and manage cookies through your browser settings.

 

Use of Collected Information:

2.1 Order Processing:

We use the personal information provided during the ordering process to fulfill your purchase, process payments, communicate order updates, and arrange shipping/delivery.

 

2.2 Customer Support:

We may use your personal information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

 

2.3 Marketing Communication:

With your consent, we may send you promotional emails or newsletters about our products, services, and special offers. You can opt-out of receiving such communications at any time by using the unsubscribe link provided in the email or by contacting us directly.

 

2.4 Legal Obligations:

We may process and disclose your personal information as required by applicable laws, regulations, legal processes, or government requests.

 

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer your personal information to outside parties unless necessary for providing the services you have requested (e.g., shipping carriers) or as required by law.

 

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those sites when visiting them.

 

Children’s Privacy:

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

 

Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised effective date. We encourage you to review this page periodically for any changes.

 

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following information:

 

London & Kent Electrical

Address: 369 Woolwich Road, Charlton, SE7 7AJ

Phone: 0208 853 0026

Email: info@lkelec.co.uk

Please note that this privacy policy applies only to the London & Kent Electrical e-commerce website and not to any offline activities or third-party websites that may be linked from our site.

By using our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Policy.